Viagogo
Posted: 27 May 2013, 21:24
Not sure if anyone remembers it but I posted a thread on using Viagogo a little while back; we ended up getting our tickets from them for Saturday. £195 (plus £40odd fees PER TICKET) for an £80 seat.
Very mixed bag; we went through the scanner and the tickets wouldn't scan. The principle with their e-tickets is that if there's a duplicate it should only scan the first one. After a quick phone call by the lady on the gate we were sent on our way in. No problem I though...
Getting to our seats; we find two people already sat in them. To cut a long story short, THREE sets of the same tickets had been used to gain entry; with one bloke having been contacted by 'GetMeIn' the night before to tell him the tickets were fraudulent; meaning he bought a £40 ticket for £500 outside the O2 on Saturday!
Thankfully the lady who worked on the customer service desk at the arena sorted us out with some new seats; identical position on the opposite side of the arena, though these were 'restricted view' with a cable drop in front of us, which was hardly the biggest problem in the world.
Amazingly, after an email to Viagogo today, on bank holiday Monday; they've agreed to refund the whole ticket price plus a £50 voucher for good will.
A very mixed bag in using them; I probably would use them again but only if I could guarantee they send me paper tickets rather than shitty e-tickets.
Hope this might help anyone thinking about whether to use them for anything.
Very mixed bag; we went through the scanner and the tickets wouldn't scan. The principle with their e-tickets is that if there's a duplicate it should only scan the first one. After a quick phone call by the lady on the gate we were sent on our way in. No problem I though...
Getting to our seats; we find two people already sat in them. To cut a long story short, THREE sets of the same tickets had been used to gain entry; with one bloke having been contacted by 'GetMeIn' the night before to tell him the tickets were fraudulent; meaning he bought a £40 ticket for £500 outside the O2 on Saturday!
Thankfully the lady who worked on the customer service desk at the arena sorted us out with some new seats; identical position on the opposite side of the arena, though these were 'restricted view' with a cable drop in front of us, which was hardly the biggest problem in the world.
Amazingly, after an email to Viagogo today, on bank holiday Monday; they've agreed to refund the whole ticket price plus a £50 voucher for good will.
A very mixed bag in using them; I probably would use them again but only if I could guarantee they send me paper tickets rather than shitty e-tickets.
Hope this might help anyone thinking about whether to use them for anything.