Both sides are denying who is at fault for the prices and 241 offer. O2 and AEG are blaming Hayemaker whilst Hayemaker is blaming O2 and AEG. Who wins, certainly not us.
The little dip shit told me the following to which I've just replied I don't give a rats ass about all the others that bought cheap tickets that you upgraded, I'm concerned about what you did for us which was fornicate all!
Dear Mr Kelly
The number of tickets sold meant that all guests could go into the level 1 area of the arena, ensuring a better atmosphere for everyone. I appreciate this is frustrating for you, however we were upgrading as many people as we could into better seats, and many who bought tickets at full price in level 1 were moved much closer to the ring.
I hope this helps.
Dan Bond
Customer Services
The O2
Peninsula Square
London
SE10 ODX
http://www.theo2.co.uk
T: +44 (0) 20 8463 2000
VENUE OF THE YEAR – Music Week | Pollstar | International Live Music Conference (ILMC) | Event Services Association | Total Production Industry (TPI) MUSIC AND BRAND PARTNERSHIP OF THE YEAR – Music Week INNOVATION OF THE YEAR – Property Week THE MOST SIGNIFICANT CONTRIBUTION TO LONDON – Variety Club GRAND AWARD - Association of Luxury Seating Directors
P Please don't print this e-mail unless you really need to
From:
[email protected] [mailto:
[email protected]]
Sent: 21 November 2008 12:32
To: Customer Services The O2
Subject: RE: David Haye vs. Monte Barrett
Hi Dan,
Thanks for the response. So are you saying people who bought the cheaper level 4 seats were then upgraded into the more expensive seats near us? If that's true you're not going out your way to convince us to go back to the O2!
Kind Regards,
Dirk Kelly
Relationship Marketing Manager
Cunard Line
Tel: +44 23 8065 6619
Fax: +44 23 8065 7443
"Customer Services The O2" <
[email protected]>
21/11/2008 12:22
To
<
[email protected]>
cc
Subject
RE: David Haye vs. Monte Barrett
Dear Mr Kelly
I am sorry that you have had difficulty in resolving your ticket issues for the Boxing on Saturday night. I can understand the frustration in companies passing people around as this can be frustration to say the least.
In this instance, the ticketing prices and how they are distributed is controlled by the promoter, and then managed by the ticket agents.
The Promoter, ‘Hayemaker’ in conjunction with us at The O2 chose to issue a special deal (2 for 1), to help increase the number of seats filled on the night. The special offer was intended as a generous offer to the public.
You may have noticed that level 4 people were being upgraded upon entry as ticket sales didn’t warrant it to be open. Our customer services team was also in a unique position to be able to upgrade people, should they have felt hard done by missing out on the special.
I hope that you did enjoy your night, and that you did find yourself very happy with your seating situation.
Kind regards,
Dan Bond
Customer Services
The O2
Peninsula Square
London
SE10 ODX
http://www.theo2.co.uk
T: +44 (0) 20 8463 2000
Hi Josh,
Thank you for replying so quick. That's what i assumed but when I originally rang Hayemaker they said that AEG paid them a site fee to stage the contest at the O2 and they set the prices and buy one get one free offer hence why I came to you next.
Kind Regards,
Dirk Kelly
Relationship Marketing Manager
Cunard Line
Tel: +44 23 8065 6619
Fax: +44 23 8065 7443
Hi Dirk,
Thanks for your email. The O2 does not own or sell any tickets for events that take place in the venue. All ticketing is handled by ticket sellers, who receive tickets directly from promoters for each event. The decision on pricing and promotional deals is made by the promoter of the event which in this case is Hayemaker Boxing. If you would like to contact them their website is
www.hayemakerboxing.com
Thanks,
Josh Mckenzie
Customer Services
The O2
Peninsula Square
London, SE10 0DX
www.theo2.co.uk
T: +44 (0) 20 8463 2000
VENUE OF THE YEAR – Music Week | Pollstar | International Live Music Conference (ILMC) | Event Services Association | Total Production Industry (TPI) MUSIC AND BRAND PARTNERSHIP OF THE YEAR – Music Week INNOVATION OF THE YEAR – Property Week THE MOST SIGNIFICANT CONTRIBUTION TO LONDON – Variety Club GRAND AWARD - Association of Luxury Seating Directors
P Please don't print this e-mail unless you really need to